Last week, Matt and I visited The Inn On The Green, and then reviewed our experience following our visit. As is standard procedure, I write two reviews- one for my blog, and a shorter summary that I post on TripAdvisor, no biggie.
Now, experiences at The Inn On The Green weren’t exactly stellar. As a reviewer, I can only be honest and say what I did and didn’t enjoy, and that’s all I set out to do.
So when I saw the response from the manager to my original review, I was quite surprised.
Most managers that I have reviewed have taken any criticism on the chin, taken my pointers on board and gone back to work unscathed. Not this guy.
According to him, I fabricated dishes and I was hard to please. He pretty much chewed me out for being among the 5% of people who weren’t satisfied with how his pub operates.
Yeesh, now it’s personal.
For a moment, it took my husband and a few deep breaths to stop me bouncing onto my laptop and bashing out exactly what I thought of him. It wouldn’t have resolved the issue, but I would have definitely felt more relieved.
But then it struck me, his excessive use of (sometimes multiple) exclamation marks struck a chord.
This wasn’t about me, this was about him.
Him, and the way he handled criticism.
Let me be honest, there are two British celebrities that really resonate with me. Heck, I’d even go as far as to say that they inspire me.
Simon Cowell, and Gordon Ramsay.
Not exactly ‘nice’ guys. Agreed?
But you see, once you get past that tough cookie exterior, they are among some of the nicest, most thoughtful, most genuine people you could ever meet.
And I’m pretty much the same.
I can be a bitch, and I can be a complete asshole. But I’m a bitch and an asshole because I want to see you win and I want to see you succeed. I’m not going to sugar-coat things.
Just like Simon Cowell and Chef Ramsay.
Two Times That I Was Criticised
Make no mistake, I am human, and as a human, it means I am fair game to critique. If you want to criticise what I do and you have a good reason to, feel free! In fact, I welcome your criticism because it allows mo to shape the way I do things and make my blog better for you. Go ahead and criticise me!
Story 1: My Writing Club Story
When I joined my local writing club, I was really hopeful to make lots of fellow writer friends. There were 5 of us, three elderly ladies, one younger girl and me. One of the older ladies was the group leader, and she sort of decided what we were going to do, or what we would write about.
Very early in, I realised that we all had very different writing styles. The young girl liked to write about growing up in Africa, two of the ladies wrote poetry, the leader lady wrote prose and then there was me – who wrote pieces aim to assist, guide and inspire. Leadership stuff.
For whatever reason, the leader lady gave us all ‘homework’ to do at the end of the first week, we all had to write a piece of prose about someone we knew, without saying who that person was.
So, I wrote a piece about my neighbour.
It wasn’t a particularly nice piece, sure, but I wanted to convey the emotion that I felt. I wanted to convey the disgust and detest I felt for him for the way he would stand in front of me and lie so frequently and so prolifically. I had some strong emotions about him, and I took that chance to get them out.
She hated it.
It wasn’t prose at all, she said. But the emotion was there. My detest for my neighbour was apparent.
So, then, even if it wasn’t prose, it was still something.
Emotional, powerful. Hey, that was okay.
Each person in the group was told how bad their work was, they were each, in turn, criticised for the work that they produced. Even the poets who struggled the least with the challenge were told how they could improve. At that point I realised that nothing short of perfect prose would be good enough and I decided to disregard her feedback. I don’t write in poetic styles anyway, so that was fine for me.
Although I’ve never been back, my reaction to her criticism was to calmly and quietly leave the group at the end of the session, and vow never to return. I didn’t attack her, I didn’t berate her and I didn’t shut down to everyone else. I just decided it wasn’t the right place for me, and left.
The last that I heard, the leader lady has now left and the group is now led by someone else. Of what I’ve heard, they’re also doing quite well producing articles for our monthly local newspaper, so kudos to them.
Story 2: A Bad Joke
Sat on the seafront in Northern Cornwall, my brother pointed out the sun and said that the sun was in the sky. Amused by his pointing out the obvious, I made a bad attempt at trying to be funny.
“Is that what it is? I thought it was a giant ball of fire.”
I know, I know, it was painful.
“Well yeah, that’s exactly what it is” he said bluntly.
Yeah, that’s exactly what it is. Awkward.
“I’m sorry sis, but if that was what you call humour then.. wow”
I was deeply aggrieved and possibly rightly offended. He just didn’t criticise my joke. He criticised me.
Criticism: How To Take It, How To Give It
In life, anything we can do can be criticised. For as long as we can form opinions, and the opinion isn’t favourable, then we’re likely to dish out some criticism. That’s just what we humans do.
The difference, though, is in how you do it.
If, like the writing group leader lady, you just criticise something that someone did, then that’s fine and fair. You aren’t judging them, you are judging something they said or did. That’s good. If you criticise someone for something about who they are (like my brother did), then you’re likely to lose friends, and your criticism will probably be ignored completely. Throw in a compliment or two with your criticism (who can say no to the “compliment sandwich”?) and you’re good and ready.
The difference between helpful criticism an unhelpful criticism, is how you give it, and the intent.
When I criticised the pub, I was not criticising the pub nor the manager. I was criticising my experience. The pub itself was nice and I’m sure the manager is decent, too. It wasn’t about hurting him, it was about allowing potential paying customers to make a decision based on collective reviews. One bad review on TripAdvisor wouldn’t put me off of visiting an establishment, personally, but ten bad reviews on the first page might change my mind. Places like TripAdvisor require a huge level of honesty.
Most people do not set out to belittle you, nor do they set out to offend or upset you, and so it is important to try and see it that way. Criticism is not, generally, meant as a personal attack against you, but as negative feedback against the thing you did.
When we get criticised, it’s easy to overreact and lash out. Try not to let that be the case. Overreacting to criticism does nothing to preserve your credibility and is likely to make people refuse to give you an opinion again. Instead, smile and say thankyou, then decide exactly what you’re going to do with it.